In general, an ISP (Internet service provider) is a company that provides internet access as well as other related services to businesses and individuals. ISP business models can be viewed as a simple, yet focused, representation of the related activities of an Internet service provider, describing how to create value for your company in terms of information, products, and services. According to BTRC reports, Bangladesh In 2005, there were more than 180 Internet service providers operating in Bangladesh. However, there were 119 licensed ISPs providing the services nationwide in 2016. In 2021, there will be 120 Internet service providers in Bangladesh. Here you can assume why the number has decreased over the years. A lack of quality service was the main reason behind this. To sustain and move to the excellence of service quality, we suggest your business must diversify with the digitalization of your ISP business.

Digitization is not a fearful matter!!!

This is one of the best things you can do for your business in the 21st century. This is not only due to the fact that many of your competitors have already gone through the digitization process. The revolutionary reason why your ISP business needs digitization is because that technology will make your business more efficient, boost company morale, and increase customer satisfaction. Here at SoftifyBD, our main purpose is to help you with digitizing and automating your business. From the very beginning, we have focused on creating value for small-medium businesses, so that ISP companies like yours can truly achieve the expected outcome in this 5th industrial revolution. To move this vision into action, like the digitalizing ISP industry, we have started working on several industry solutions, including Cable TV Networks, Education, Health, E-commerce, and many more.

In this post, Softifybd introduces 7 ways to digitize your ISP business and beyond. Keep reading to learn more about why your business needs to welcome this opportunity.

1. Research and planning

We collect data on a particular industry with large numbers of samples among different demographic groups, and complete substantial research by our analytical team, which helps your business to be more accurate in setting strategies. Also, by identifying business daily processes and records, we create your business objectives.

2. Monitoring the user journey from start to end

Customers are the main thing for any business. Here, companies should focus on satisfying customers. For that reason, we help your business to keep your eyes on customer actions and behaviors, what your customers want to see, what their needs, desires, and tastes are. There are various channels to communicate with customers. To priority customers, your business should open all the communication channels to reach you.

3. Protect your data privacy

We develop personalization software for your business needs to maintain your client base, data, and business models which actively secure your privacy. One of our popular software is named "LOG Server", which allows your business with users’ data, traffic management, and protects your customers and you from any cyber threat.

4. Managing clients and businesses

To digitally manage your business, SoftifyBD has already developed highly customized software for ISP companies named "ISP Digital'', which has already created a sensational buzz in the ISP industry. It is generally an ISP billing & management software, which helps you with dashboard, client management system, customer support, bandwidth sales, BTRC report, income & expense, billing management, online payment gateway, message & mailing system, inventory management, role-based access, and many more.

5. Performance overview & analysis

Before serving services to customers, we believe that ensuring quality checks is more important because customers expect and value better services from ISP companies. SoftifyBD has developed a software named "ISP Booster" to help your business keep track of the speed performance of customers and maintain it according to their needs.

6. 24/7 Customer Service

Active communication with customers is frequently more important than satisfying customers by giving solutions and information. Without customer engagement with your business, your business will not identify problems and users will be frustrated due to lack of communication.

7. Configuring Business

SoftifyBD Limited frequently educates by providing information via software to keep your ISP businesses up to date by creating the right mindset for your business and putting the right things in the right places. We advise your company on how to respond to opportunities and threats, as well as how to manage digital business channels.

With digitalization, you will be able to actively interact with your business prospects. You can gradually get to know your customers and what they are looking for from you. You can monitor and maintain each of your business sections with our apps. And with the data allocation from the software, you will be able to run a survey or try to get to know them for improvement in your service. Satisfying customers and your business will be possible only by transforming business digitally.